Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for our services, we collect:

• Company name and business information
• Contact information (name, email address, phone number)
• Bank account details for withdrawals
• Business registration documents
• Tax identification numbers

1.2 Transaction Data

We collect information about transactions processed through our platform:

• Transaction amounts and currencies
• Payment timestamps and status
• QR code generation data
• Customer payment information (as provided by banking partners)

1.3 Technical Information

We automatically collect certain technical information:

• IP addresses and device information
• Browser type and version
• API usage logs
• Error logs and debugging information

2. How We Use Your Information

We use the collected information for:

• Service Provision: Processing payments and managing your account
• Security: Detecting and preventing fraud, unauthorized access, and illegal activities
• Communication: Sending transaction notifications, service updates, and support responses
• Compliance: Meeting legal and regulatory requirements
• Improvement: Analyzing usage patterns to improve our services
• Support: Providing customer service and technical support

3. How We Share Your Information

3.1 With Banking Partners

We share necessary transaction information with our banking partners to process payments through the LaoQR system.

3.2 With Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Analytics and monitoring
• Customer support

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our users

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted is encrypted using SSL/TLS protocols
• Access Controls: Strict access controls and authentication requirements
• Monitoring: Continuous monitoring for security threats
• Regular Audits: Periodic security assessments and updates
• Secure Storage: Data stored in secure, encrypted databases

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (minimum 7 years for financial records)
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure security

6. Your Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of data processing
• Withdrawal: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze website traffic and usage
• Improve user experience
• Detect and prevent fraud

You can control cookie preferences through your browser settings, but disabling cookies may limit your ability to use certain features.

8. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Laos. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying a notice on our dashboard

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: