Support
Customer Support & Contact
We are here to help you with integration, account management, and technical issues.
Chat with our support team directly on WhatsApp for real-time assistance.
+856 20 9777 8968
Send us an email and our technical support team will reply within 24 hours.
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Official Website
Visit sabaimoney.com for company news and product announcements.
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Frequently Asked Questions
How do I get started with the LaoQR Payment Gateway?
Simply register a merchant account, verify your email, and generate your first API key from the dashboard. Check out our API Documentation to complete your integration.
What banks are supported for LaoQR payments?
Our gateway supports every major bank in Laos, including BCEL (BCEL One), JDB, LDB, APB, Maruhan Japan Bank, and all member banks connected through the national LAPNet system.
How fast are payment confirmations?
Confirmations are processed in real-time. As soon as a customer completes payment in their banking app, our system receives the bank callback and notifies your app via WebSockets and webhooks instantly.
How do withdrawals work?
Your collected payments accumulate in your merchant balance. You can request a withdrawal to your registered Lao bank account at any time (minimum 300,000 LAK). Withdrawals are processed within 1 business day.
What are the transaction fees?
We offer competitive merchant rates based on your transaction volume. Contact our sales team for detailed pricing plans.
Is there a sandbox or test environment?
Yes! You can use our Test Payment page with a test API key to generate live QR codes and test your callback handler safely.
How do I keep my API keys secure?
Never share your API secret publicly or commit it into frontend code repositories. Always make API calls from your backend server or environment variables.
What should I do if a payment status is delayed?
If a customer paid but status hasn't updated, check the transaction reference in your dashboard or verify via status endpoint. Contact our 24/7 WhatsApp support if you need further assistance.
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